Shipments and returns
If the item is in stock, purchases will be shipped via parcel service (USPS, UPS or FedEx) within 2-4 weeks from receipt of order. With the exception of gift cards, we are unable to ship merchandise to PO boxes at this time. All non-gift card orders must have a physical shipping address. Rush delivery services are available for US orders only. For all Alaska, Hawaii, or orders in Canada, please allow additional business days for delivery.
Flat rate or free shipping is available for most products. Shipping rates are calculated based on a combination of the individual products and your shipping address. The total shipping costs can be seen at the checkout page.
We want you to be satisfied with your order. You will have 30 days from the date of purchase to request a refund on your unused or damaged merchandise, unless the item is marked non-refundable. Please allow 2-3 weeks for your return to be received and processed. Our returns department will send an email when your return and credit has been processed.
Please contact our returns department to be emailed a return shipping label. Follow the directions on the back of the packing slip or shipping label to return the merchandise. The return shipping label will be addressed to our warehouse and you can use any trackable or insured shipping method for your convenience. Sorry, we cannot accept COD returns. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.